Delivery & Returns

Delivery

Delivery is free for UK Mainland orders over £200.00. There will be a £20.00 delivery charge for UK Mainland orders under £200.00. Delivery time for the Air Precision products is within 5 working days from receipt of order (subject to stock availability). For specialist items, please contact Monodraught for availability.

Goods:

In the event of a claim for any shortfalls or damaged goods, please notify Monodraught in writing within 24 hours of receiving delivery to investigate your claim. Upon delivery, all Goods must be checked immediately for damage. If the delivery driver will not permit time to inspect a delivery, the Customer should sign for the Goods as damaged. The Customer should not sign as 'unchecked' as this is not the correct method to report damaged Goods and it will not be a valid response. As detailed within our Terms and Conditions (see below), Monodraught at its option, may repair or replace defective Goods, or refund the price of the relevant Goods.

Returns:

Should you wish to return an Air Precision items to Monodraught, please notify us prior to sending. All items must be returned in the original packaging.

Monodraught will advise at notification stage of any associated return costs and the returns delivery address. No items are to be returned by the customer to Monodraught without prior written authorisation by Monodraught, and the provision of a Goods return label and number where relevant.

Terms and Conditons

Please click here to view our Terms and Conditions document.